CONCERT
CONCERT TICKETS OR WOND
CONCERT TICKETS OR WONDERED WHY
IT'S
CONCERT TICKETS OR WONDERED WHY IT'S SO COMPLICATED TO BUY OR
RESELL
IT'S SO COMPLICATED TO BUY OR RESELL THEY WILL, YOU'RE NOT
ALONE.
THE
ALONE. THE U.S. SENATE JUDICIARY
COMMITTEE
THE U.S. SENATE JUDICIARY COMMITTEE IS EXAMINING WHETHER
THE
COMMITTEE IS EXAMINING WHETHER THE COMPANY THAT DOMINATES
TICKET
THE COMPANY THAT DOMINATES TICKET SALES HAS BECOME A
MONOPOLY.
IT'S
MONOPOLY. IT'S ME, HI
I'M
IT'S ME, HI I'M THE PROBLEM, IT'S ME
>>
I'M THE PROBLEM, IT'S ME >> Hillary: THE CONCERN
FOLLOWS
>> Hillary: THE CONCERN FOLLOWS THE BOTCHED ROLLOUT OF
TAYLOR
FOLLOWS THE BOTCHED ROLLOUT OF TAYLOR SWIFT TOUR TICKETS LAST
YEAR.
INDUSTRY
YEAR. INDUSTRY GIANT TICKETMASTER SAYS
ITS
INDUSTRY GIANT TICKETMASTER SAYS ITS WEBSITE WAS OVERWHELMED BY
FANS
ITS WEBSITE WAS OVERWHELMED BY FANS AND BOT ACCOUNTS.
MANY
FANS AND BOT ACCOUNTS. MANY PEOPLE LOST TICKETS AFTER
WAITING
MANY PEOPLE LOST TICKETS AFTER WAITING IN THE ONLINE QUEUE FOR
HOURS.
FANS
HOURS. FANS HAVE BEEN REQUIRED TO
REGISTER
FANS HAVE BEEN REQUIRED TO REGISTER FOR THE SALE AHEAD OF
TIME.
MILLIONS
TIME. MILLIONS DID.
BUT
MILLIONS DID. BUT TICKETMASTER SUDDENLY
CANCELLED
BUT TICKETMASTER SUDDENLY CANCELLED SALES BECAUSE IT W
BUT TICKETMASTER SUDDENLY CANCELLED SALES BECAUSE IT WAS
UNABLE
CANCELLED SALES BECAUSE IT WAS UNABLE TO MEET THE DEMAND.
>>>
UNABLE TO MEET THE DEMAND. >>> CBC'S CAMERON MACINTOSH IS
TRACKING
>>> CBC'S CAMERON MACINTOSH IS TRACKING THE STORY FOR US IN
WASHINGTON.
WHAT
WASHINGTON. WHAT ARE THE CONCERNS HERE?
>>
WHAT ARE THE CONCERNS HERE? >> FIRST LESSON IS DON'T M
WHAT ARE THE CONCERNS HERE? >> FIRST LESSON IS DON'T MISS
WITH
>> FIRST LESSON IS DON'T MISS WITH THE SWIFTIES.
YOU
WITH THE SWIFTIES. YOU MAY FIND YOURSELF ON THE
FLOOR
YOU MAY FIND YOURSELF ON THE FLOOR OF THE U.S. SENATE.
THAT'S
FLOOR OF THE U.S. SENATE. THAT'S EXACTLY WHERE
TICKETMASTER
THAT'S EXACTLY WHERE TICKETMASTER FOUND ITSEL
THAT'S EXACTLY WHERE TICKETMASTER FOUND ITSELF TODAY.
AT
TICKETMASTER FOUND ITSELF TODAY. AT A TIME WHEN IT SEEMS L
TICKETMASTER FOUND ITSELF TODAY. AT A TIME WHEN IT SEEMS LIKE YOU
CAN'T
AT A TIME WHEN IT SEEMS LIKE YOU CAN'T GET THEY CONSENSUS IN
WASHINGTON,
CAN'T GET THEY CONSENSUS IN WASHINGTON, WHETHER IT'S THE
DEBT
WASHINGTON, WHETHER IT'S THE DEBT CEILING OR CLASSIFIED
DOCUMENTS,
DEBT CEILING OR CLASSIFIED DOCUMENTS, ALONG COMES
TICKETMASTER,
DOCUMENTS, ALONG COMES TICKETMASTER, AND BOY WERE
REPUBLICAN
TICKETMASTER, AND BOY WERE REPUBLICAN AND DEMOCRAT SENATORS
BOTH
REPUBLICAN AND DEMOCRAT SENATORS BOTH SINGING FROM THE SAME SONG
BOOK
BOTH SINGING FROM THE SAME SONG BOOK TODAY.
CRITICIZING
BOOK TODAY. CRITICIZING TICKETMASTER NOT
JUST
CRITICIZING TICKETMASTER NOT JUST FOR THE BOTCHED TAYLOR
SWIFT
JUST FOR THE BOTCHED TAYLOR SWIFT ROLLOUT WHICH SAW
3.5
SWIFT ROLLOUT WHICH SAW 3.5 BILLION APPLICATIONS FOR
TICKETS
3.5 BILLION APPLICATIONS FOR TICKETS OR ATTEMPTS TO GET
TICKETS.
TICKETMASTER
TICKETS. TICKETMASTER SAYS IN THAT THERE
WERE
TICKETMASTER SAYS IN THAT THERE WERE MORE THAN THREE TIME THE
NORMAL
WERE MORE THAN THREE TIME THE NORMAL AMOUNT OF CYBER ATTACKS,
BOTS
NORMAL AMOUNT OF CYBER ATTACKS, BOTS TRYING TO SNATCH UP TICKETS
THAT
BOTS TRYING TO SNATCH UP TICKETS THAT IT NORMALLY GETS.
BUT
THAT IT NORMALLY GETS. BUT REALLY HEARING FROM THE
SENATORS
BUT REALLY HEARING FROM THE SENATORS TODAY ABOUT CRITICISMS
THAT
SENATORS TODAY ABOUT CRITICISMS THAT TICKETMASTER AND ITS PARENT
ARE
THAT TICKETMASTER AND ITS PARENT ARE JUST TOO BIG AND HAVE TOO
MUCH
ARE JUST TOO BIG AND HAVE TOO MUCH INFLUENCE OVER THE LIVE
MUSIC
MUCH INFLUENCE OVER THE LIVE MUSIC INDUSTRY.
LIVE
MUSIC INDUSTRY. LIVE NATION CONTROLS
TICKETMASTER.
TODAY
TICKETMASTER. TODAY ITS CFO SPOKE BEFORE THE
SENATE
TODAY ITS CFO SPOKE BEFORE THE SENATE BUT BEFORE THAT, WE HEARD
FROM
SENATE BUT BEFORE THAT, WE HEARD FROM SENATORS R
SENATE BUT BEFORE THAT, WE HEARD FROM SENATORS REALLY GOING AFTER
THAT
FROM SENATORS REALLY GOING AFTER THAT CRITICISM THAT TICKETMASTER
AND
THAT CRITICISM THAT TICKETMASTER AND LIVE NATION HAVE JUST BECOME
TOO
AND LIVE NATION HAVE JUST BECOME TOO BIG SINCE THEIR M
AND LIVE NATION HAVE JUST BECOME TOO BIG SINCE THEIR MERGER IN
2010.
HERE'S
2010. HERE'S SENATOR DICK DERBI
2010. HERE'S SENATOR DICK DERBIN...
>>
HERE'S SENATOR DICK DERBIN... >> IN THE DECADE-PLUS SINCE THE
MERGER,
>> IN THE DECADE-PLUS SINCE THE MERGER, LIVE NATION HAS THE
DOMINANT
MERGER, LIVE NATION HAS THE DOMINANT POSITION IN THE LIVE
ENTERTAINMENT
DOMINANT POSITION IN THE LIVE ENTERTAINMENT MARKETS AND THE
RESULT
ENTERTAINMENT MARKETS AND THE RESULT IS A COMPETITION-KILLING
STRATEGY
RESULT IS A COMPETITION-KILLING STRATEGY THAT'S LEFT ARTISTS AND
FANS
STRATEGY THAT'S LEFT ARTISTS AND FANS PAYING THE PRICE.
>>
FANS PAYING THE PRICE. >> Reporter: NOT ONLY IS LIVE
NATION
>> Reporter: NOT ONLY IS LIVE NATION SELLING TICKETS, IT ALS
>> Reporter: NOT ONLY IS LIVE NATION SELLING TICKETS, IT ALSO
PRODUCES
NATION SELLING TICKETS, IT ALSO PRODUCES TOURS AND IN SOME
CIRCUMSTANCES
PRODUCES TOURS AND IN SOME CIRCUMSTANCES EVEN OWNS THE
VENUES.
IT'S
VENUES. IT'S GOT A PIECE OF THE CHAIN
ALL
IT'S GOT A PIECE OF THE CHAIN ALL ALONG BASICALLY FROM THE
SALE
ALL ALONG BASICALLY FROM THE SALE OF THE TICKET RIGHT TO WHEN
THE
SALE OF THE TICKET RIGHT TO WHEN THE MUSIC FAN IS EITHER AT THE
CONCERT
THE MUSIC FAN IS EITHER AT THE CONCERT OR EVEN AT A SPORTING
EVENT.
SO
EVENT. SO TODAY WE ALSO HEARD FROM THE
CFO
SO TODAY WE ALSO HEARD FROM THE CFO OF LIVE NATION.
HE
CFO OF LIVE NATION. HE APOLOGIZED FOR THE TAYLOR
SWIFT
HE APOLOGIZED FOR THE TAYLOR SWIFT ROLLOUT, DIDN'T TALK A LOT
ABOUT
SWIFT ROLLOUT, DIDN'T TALK A LOT ABOUT TICKETMASTER FEES, BUT DID
SAY
ABOUT TICKETMASTER FEES, BUT DID SAY THAT TICKETMASTER DOES NEED
HELP
SAY THAT TICKETMASTER DOES NEED HELP IN IMPROVING ITS SERVICE
WHEN
HELP IN IMPROVING ITS SERVICE WHEN IT COMES TO DEALING WITH
ELECTRONIC
WHEN IT COMES TO DEALING WITH ELECTRONIC SCALPING AND CALLED
ON
ELECTRONIC SCALPING AND CALLED ON THE U.S. GOVERNMENT TO HELP
IT
ON THE U.S. GOVERNMENT TO HELP IT WITH THAT.
HERE'S
IT WITH THAT. HERE'S MORE OF WHAT HE HAD TO
SAY...
>>
SAY... >> MANY THINGS WE CAN AND SHOULD
ACCOMPLISH
>> MANY THINGS WE CAN AND SHOULD ACCOMPLISH TOGETHER, WE SHOULD
ENLARGE
ACCOMPLISH TOGETHER, WE SHOULD ENLARGE THE SCOPE OF THE BOT
[INDISCERNIBLE]
ENLARGE THE SCOPE OF THE BOT [INDISCERNIBLE] INCREASE
ENFORCEMENT,
[INDISCERNIBLE] INCREASE ENFORCEMENT, WE SHOULD ENACT
CATEGORICAL
ENFORCEMENT, WE SHOULD ENACT CATEGORICAL PROHIBITIONS ON
FRAUDULENT
CATEGORICAL PROHIBITIONS ON FRAUDULENT TICKET SALES AND
OFFERING
FRAUDULENT TICKET SALES AND OFFERING FOR SAL
FRAUDULENT TICKET SALES AND OFFERING FOR SALE TICK
FRAUDULENT TICKET SALES AND OFFERING FOR SALE TICKETS BEFORE
THEY'RE
OFFERING FOR SALE TICKETS BEFORE THEY'RE ON SALE IN THE PRIMARY.
WE
THEY'RE ON SALE IN THE PRIMARY. WE SHOULD MANDATE ALL-IN PRICING
SO
WE SHOULD MANDATE ALL-IN PRICING SO FANS SEE THE FULL COST OF
THEIR
SO FANS SEE THE FULL COST OF THEIR TICKETS FROM THE START.
WE
THEIR TICKETS FROM THE START. WE SHARE YOUR GOAL OF MAKING
LIVE
WE SHARE YOUR GOAL OF MAKING LIVE ENTERTAINMENT INDUSTRY
BETTER
LIVE ENTERTAINMENT INDUSTRY BETTER FOR ARTISTS
[INDISCERNIBLE]
BETTER FOR ARTISTS [INDISCERNIBLE] AND FANS ALIKE
AND
[INDISCERNIBLE] AND FANS ALIKE AND IT'S IN THAT SPIRIT THAT I
SIT
AND IT'S IN THAT SPIRIT THAT I SIT BEFORE YOU TODAY.
>>
SIT BEFORE YOU TODAY. >> Reporter: SO THAT'
SIT BEFORE YOU TODAY. >> Reporter: SO THAT'S THE
WORD
>> Reporter: SO THAT'S THE WORD FROM TICKETMASTER.
NOT
WORD FROM TICKETMASTER. NOT A LOT OF SYMP
WORD FROM TICKETMASTER. NOT A LOT OF SYMPATHY COMING
FROM
NOT A LOT OF SYMPATHY COMING FROM THE SENATORS TODAY.
THEY'RE
FROM THE SENATORS TODAY. THEY'RE SEEING THIS AS SO
FROM THE SENATORS TODAY. THEY'RE SEEING THIS AS SOMETHING
THAT
THEY'RE SEEING THIS AS SOMETHING THAT THEY CAN REALLY GAIN G
THEY'RE SEEING THIS AS SOMETHING THAT THEY CAN REALLY GAIN GROUND
ON.
WHO
ON. WHO HASN'T HAD THE EXPERIENCE OF
PAYING
WHO HASN'T HAD THE EXPERIENCE OF PAYING A HIGH TICKET PRICE OR
NOT
PAYING A HIGH TICKET PRICE OR NOT GETTING ACCESS TO SOMETHING.
>>
NOT GETTING ACCESS TO SOMETHING. >> Hillary: WHAT FIXES THIS?
ANY
>> Hillary: WHAT FIXES THIS? ANY SENSE ON POSSIB
>> Hillary: WHAT FIXES THIS? ANY SENSE ON POSSIBLE CORRECTIVE
MEASURES
ANY SENSE ON POSSIBLE CORRECTIVE MEASURES HERE?
>>
MEASURES HERE? >> Reporter: THERE ARE A
LOT
>> Reporter: THERE ARE A LOT -- THERE'S A LOT OF
SPECULATION
LOT -- THERE'S A LOT OF SPECULATION ABOUT THAT, AND NOT
A
SPECULATION ABOUT THAT, AND NOT A LOT OF ANSWERS COMING FORWARD
TODAY.
TICKETMASTER
TODAY. TICKETMASTER IS ALSO THE SUBJECT
OF
TICKETMASTER IS ALSO THE SUBJECT OF THE DEPARTMENT OF
TICKETMASTER IS ALSO THE SUBJECT OF THE DEPARTMENT OF JUSTICE
ANTITRUST
OF THE DEPARTMENT OF JUSTICE ANTITRUST INVESTIGATION THAT
CAME
ANTITRUST INVESTIGATION THAT CAME ABOUT AS A R
ANTITRUST INVESTIGATION THAT CAME ABOUT AS A RESUL
ANTITRUST INVESTIGATION THAT CAME ABOUT AS A RESULT OF THE
ACTIVIST
CAME ABOUT AS A RESULT OF THE ACTIVIST FIASCO.
IT'S
ACTIVIST FIASCO. IT'S LOOKING INTO WHETHER OR NOT
TICKETMASTER
IT'S LOOKING INTO WHETHER OR NOT TICKETMASTER SIMPLY IS TOO BIG
AND
TICKETMASTER SIMPLY IS TOO BIG AND IS ABUSING ITS MARKET
POSITION.
THERE
POSITION. THERE COULD BE SOMETHING COMING
OUT
THERE COULD BE SOMETHING COMING OUT FROM THAT.
THERE
OUT FROM THAT. THERE COULD BE POLITICAL
PRESSURE
THERE COULD BE POLITICAL PRESSURE FROM THIS DEPARTMENT
FOR
PRESSURE FROM THIS DEPARTMENT FOR THE DEPARTMENT
PRESSURE FROM THIS DEPARTMENT FOR THE DEPARTMENT OF JUSTICE TO
ACT.
WE
ACT. WE HEARD FROM ARTISTS AND
TICKETMASTER
WE HEARD FROM ARTISTS AND TICKETMASTER COMPETI
WE HEARD FROM ARTISTS AND TICKETMASTER COMPETITORS SAYING
TICKETMASTER/LIVE
TICKETMASTER COMPETITORS SAYING TICKETMASTER/LIVE NATION IS JUST
TOO
TICKETMASTER/LIVE NATION IS JUST TOO BIG, TOO INFLU
TICKETMASTER/LIVE NATION IS JUST TOO BIG, TOO INFLUENTIAL.
THEY'D
TOO BIG, TOO INFLUENTIAL. THEY'D LIKE TO SEE IT SPLI
TOO BIG, TOO INFLUENTIAL. THEY'D LIKE TO SEE IT SPLIT
UPHILL
THEY'D LIKE TO SEE IT SPLIT UPHILL HILL THANK YOU SO MUCH
FOR
UPHILL HILL THANK YOU SO MUCH FOR ALL OF THIS.
THE
FOR ALL OF THIS. THE CBC'S CAMERON MACINTOSH FOR
NEWS